What should I do when taking delivery of my vehicle at destination?

1. Inspect the condition of the cargo.

2. If you find damage to your cargo please record your observations on the receipt or dock tally before signing and returning it to the delivery clerk.

If you notice damage after the cargo has been delivered you must notify us in writing within 3 days of delivery of the goods.

Related answers

How do I file a claim if I do not have cargo insurance?

If you do not have a cargo insurance a formal claim must be submitted to Wallenius Wilhelmsen Ocean. Please keep in mind that all claims and/or notices of loss or damage must be filed within the period prescribed by the bill of lading or sea way bill and/or applicable law.

Take the following steps:

1. Compile the following documents:

  • The statement of claims in detail.
  • General statement of the damage together with the amount being claimed, name of vessel and voyage number.
  • Bill of lading or booking number, vessel name and voyage number
  • Survey report with original photographs or other documents to show the extent of the damage (written in English if possible or free translations to English will be accepted) or
    any others including photos.
  • Itemized repair invoice or itemized estimate of repair costs.
  • Signed dock receipt from port of loading and signed delivery record from port of discharge.
  • All correspondence with WW Ocean or other parties regarding the damage.
  • Any other documentation that may assist our examination of your claim.
  • Your address, telephone numbers and e-mail address
  • Subrogation form required if claimant is not cargo owner under WW Ocean B/L.
  • Any other documents to be requested, case by case.


2. Send the above mentioned documents by postal or courier mail directly to:

Wallenius Wilhelmsen

Attn. Global Claims Department – Karen Umaña
300 Interpace Parkway
Building A,4th Floor
Parsippany NJ 07054 USA

If you have any questions please contact the Global Claims Team

By email: Claims@2wglobal.com
By phone: 1-201 505-4002 (USA)

Ocean transportation
How do I file a claim if I have cargo insurance?

If your shipment was covered by cargo insurance we advise you to submit this matter directly to your insurance company. They will settle the claim with you in accordance with the terms of your insurance policy.

Carrier´s liability, if applicable, will be determined in accordance with the terms and conditions of the relevant bill of lading and applicable law.

If you have any questions please contact the Global Claims Team via Email, or as per below.

Phone:

1-201 505-4002 (USA)

Mailing address:

Wallenius Wilhelmsen
Attn. Global Claims Department – Karen Umaña
300 Interpace Parkway
Building A,4th Floor
Parsippany NJ 07054 USA

Ocean transportation
Do I need an insurance during the transport of my vehicle?

Carriers' liability is limited by maritime legislation and also by the terms and conditions of the transport document (Bill of Lading or Sea Way Bill). We therefore strongly recommend that you purchase a marine transport insurance policy before the commencement of the transport. For more information contact your freight forwarder or agent.

Ocean transportation