Camera-based technology to revolutionise vehicle surveying
A new camera-based system being trialled in Southampton provides a quick way of assessing vehicle damage – and radically improves the claims management process as a result.
A new system being trialled at the Wallenius Wilhelmsen terminal in Southampton can carry out vehicle surveys in a fraction of the time taken for manual inspections.
Benefits for customers will include the ability to relay back, review and objectively ascertain damage liability from almost any angle, drastically speeding up the claims management process.
The ‘auto-booth’ system uses 23 high resolution smart cameras in conjunction with radio frequency identification technology and rapidly moving doors to scan vehicles in under 15 seconds – a process that can take as much as three to five minutes in a manual inspection.
The first of the two new auto-booths, which use DeGould automatic scanning technology, is currently being tested at the Southampton terminal, with the second due to be operational by the end of August. The booths are the result of a collaboration between WW Ocean, WW Solutions and EUKOR.
"This technology is a true game changer in our industry – and is just the start of something bigger," said Michael Rye, senior vice president, Wallenius Wilhelmsen. "The technology and interfaces within the scan booths harness untapped potential to improve the overall customer experience and work process efficiencies.”
A reliance on manual inspections for claims management can be slow and inefficient. Surveying tends to be limited to daylight hours, which hinders operational effectiveness. The new auto-booths offer optimal lighting and work effectively in all weather conditions.
“Traditionally, the finished vehicle supply chain relies on a series of standardised cargo inspections performed by human eyes,” explained Alex Conjour, vice president, port and cargo operations at Wallenius Wilhelmsen.
“Despite exacting standards and inspector training, survey accuracy could be highly skewed by weather, lighting, cargo spacing and human error. This collaborative project can transform cargo inspection and quality improvement processes.”
The next steps are to evaluate the booths in Southampton, while also assessing other possible locations, and exploring the additional technological advantages they can provide. These include cargo measurement, stowaway detection, and more.