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Being your trusted business partner

Our suppliers, customers and partners need to be able to trust us. So conducting business both ethically and efficiently is at the heart of what we do, and means we’re contributing to the UN’s Industry, Innovation and Infrastructure SDG while we’re at it. Along our entire supply chain we’re committed to fair competition, anti-corruption and anti-bribery, which is reflected in our company-wide code of conduct.

Ethical business conduct

Ethics is central to every business transaction we make, whenever and wherever we make it.

We see it as an absolute basic requirement of trading and our performance is closely followed up by our board and our CEO.

Managing compliance
Much of our conduct is influenced by our compliance programme, which is made up of these practices:

  • Ensuring commitment at the highest levels of the company
  • Having the right policies and instructions in place
  • Communicating these policies and instructions throughout the organisation
  • Carrying out risk assessments and proactively monitoring the organisation
  • Background checking our partners.

We’re also an active member of the Maritime Anti-Corruption Network (MACN), which is a global business network working towards the vision of a maritime industry free of corruption that enables fair trade to the benefit of society at large. Established in 2011 by a small group of committed maritime companies including Wallenius Wilhelmsen, MACN has grown to include over 100 members globally, and has become one of the pre-eminent examples of collective action to tackle corruption.

Quality of service

Quality is what puts our service head and shoulders above the rest, and it’s key to customer growth and retention.

It’s also closely tied to Environmental, Social and Corporate governance (ESG) best practices, whether that be boosting efficiency or reducing risk along the supply chain.

Managing quality
For Wallenius Wilhelmsen excellent communication and trust between ships or facilities and office functions is key.  This value of such a strong relationship is that it is the bedrock to ensuring unscheduled downtime is kept to an absolute minimum.  It also means implies that risk management techniques, such as preventative maintenance, are effectively implemented.

ESG customer management

Customers often ask us about our ESG performance and practices, and for us to consider ESG factors in relation to them is in our own interests, too.

Our services are a vital part of our customers’ supply chains and we ensure they always comply with international sanctions, laws and regulations. 

Managing ESG policy and responsibilities
If a compliance concern is raised, our commercial teams find the right legal support.

Meanwhile, our compliance experts keep those teams updated with anything related to international sanctions and put a stop to any cases of non-compliance along the way.

Tax practices

In recent years, interest has grown in how multinational corporations handle their global tax planning.

Being a responsible taxpayer is very important to us. Not just for the sake of ethics and compliance, but also because payable income tax is an important source of government revenue in the countries in which we operate.

Managing tax in line with OECD guidelines
We fully comply with OECD guidelines, including Transfer Pricing documentation rules. This involves yearly updates and reporting of a Master file, Local file and Country by Country Reporting for each country we operate in.

Internal resources at our Oslo head office, local resources and external advisors prepare that documentation for us.

Security at land-based facilities

Our land-based facilities span the globe.

While WW Solutions’ president takes overall responsibility for security at these sites, facility managers do so for individual locations.

Solid security is paramount to protecting the integrity of customers’ outbound supply chains and products, so it’s incredibly important to us too.

Managing security at land-based vessels
We have a zero-tolerance policy towards security breaches and maintain our target of zero for stolen units from any facility within our network.

As well as having our own teams that manage security at port, plant and yard facilities, we also work with security companies to ensure that every area is fully secure.

At all facilities, we track vehicles and prevent units being lost or stolen using scanning systems and regular yard inventories.

Security of vessels

Keeping the fleet secure means preventing harm to or interference with its vessels, crews or cargo.

Failing to do so could affect our reputation, staff retention and the quality of service we provide, not to mention the value of our investors’ assets.

Managing fleet security
The Marine Operations Management team assesses vessels’ security performance on an ongoing basis and sets relevant targets.

All owned or controlled vessels must follow our Ship Security Policy and each has a Ship Security Officer who ensures each vessel-specific Ship Security Plan is in place.

When it comes to stowaways, we make sure that vessels are given a heads up before approaching terminals where this might be a problem.

We also help these terminals improve deterrents such as through the use of detection equipment and thorough inspection routines.

ESG supplier management

As a significant buyer, we can influence the practices of suppliers around the world, including how they perform in relation to ESG.

We are taking a keen interest in our suppliers’ ESG management not only because it is an indicator of a their strength, but also because it’s what our customers expect of us.

Managing ESG evaluation
In some business areas, such as vessel recycling, we actively use ESG supplier evaluation and processes. We are working on implementing a supplier sustainability management system for the group.

Privacy and data security

As a global organisation, we maintain electronic records for employees and customers.

So it’s in our own and stakeholders’ interests to make sure important information remains private and secure.

Managing information security
Wallenius Wilhelmsen will comply with the 2018 GDPR regulation through its structured strategic approach to information security, which includes the implementation of a related set of policies and procedures. The company is putting in place systems and processes to report on the ‘Number of notifications to clients and data protection authorities’ arising from GDPR for the group. Responsibility and ownership of the process will be with the Data Privacy Officer (DPO).

Management of privacy and data security will also interface with ongoing projects and initiatives in information security in general, more specifically the implementation of an Information Security Management system.

Green innovation

We recently debuted our new Lean:Green sustainability strategy, which is so-named because we think innovations combining sustainability best practice with a pure economic rationale have great market potential.

Green innovation is backed at all levels of our organisation including by the Marine Operations Management team (for fleet-related activities) and by the president of WW Solutions (for those relating to land).

Managing innovation
We want to the next generation of propulsion solutions for our fleet to close the gap to our long term zero emissions ambition. This means enlisting the help of innovators, suppliers, industry peers, academics and authorities.

Our approach to green innovation is guided by six principles in our environmental policy including partnership, investing in Lean:Green solutions, and focusing on high-impact changes.

The main initiative through which the company actively seeks innovation is the Ocean Exchange sustainable innovation forum, at which the Wallenius Wilhelmsen Orcelle Award is presented.